Wafaa was amazing and SO helpful throughout. Only the latest review will count in the company's TrustScore. 100% Recommend TDS ! Very fair process. What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. The TDS ignored most of the evidence we sent but claimed the opposite. Custodial deposit schemes. Since the introduction of the Tenancy Deposit Scheme (TDS) on the 6th April 2007 it has been a legal requirement for a landlord to hold a tenants deposit in one of the government approved schemes or to obtain the correct tenancy deposit insurance.. I can recommend TDS as a safe place for a deposit to be kept. Thanks. However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. Thank you. The policy, issued to the landlord or letting agent, indemnifies the risk of tenant damage or … Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. This is usually paid directly into the tenant's bank account. The staff always answer the phone quickly and are all very knowledgeable. It was obvious they did not address my points raised. Reposit is a new idea and I was unsure how easy it would be to deal with a claim. This legislation applies to all properties let on an assured shorthold tenancy … At the end of the tenancy, the deposit – or an agreed amount minus costs for any damage – is returned to the tenant by cheque or bank transfer. I have twice brought proceedings against tenants after poor TDS decisions and twice recovered in excess of the original deposits . They even awarded me less money than the tenant had agreed to. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. Case 450543The TDS service is not fit to practice. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. Excellent independent service and a fair resolution. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. It was resolved within the time scale we had been informed of and I thank the TDS for the service provided. They were quick to respond & I cannot recommend them enough. I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. Court Developments in relation to Landlords’ obligations under The Housing Act 2004. You must place your tenants’ deposit in a tenancy deposit protection (TDP) scheme if you rent out your home on an assured shorthold tenancy that started after 6 April 2007. TDS is a not-for-profit organisation which provides a government approved tenancy deposit protection scheme for England and Wales. From the very beginning, Kira Yorke-Wilkinson was so helpful. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. It is clear to me the adjudicator did not bother reading the bundle. TDS offers both Insured deposit protection, TDS Insured, and Custodial deposit protection, TDS Custodial. I confirm that I am the Landlord.Update 15 Jan:IN RESPONSE TO YOUR REPLY BELOW..YOU SAID THAT 2 MONTHS AGO BUT TO DATE ALL YOU’VE DONE IS LOST MY COURT DOCUMENTS I EMAILED TO YOU. I am not joking, not a single piece of evidence. Jessica Oldham who handled our case was helpful and prompt when dealing with us. But no one until I replaced the water heater on my own. This alongside our partnership with The Dispute Service means you are in safe hands. In my opinion this is an organization which is essential in dealing with some unscrupulous landlords I have met and dealt with as an accountant over 50 years. Thankfully, I was fully aware that the burden of proof does lie with the landlord and prepared a very clear, detailed and factual case following the excellent advice that is available from TDS. I would like to thank Jessica Oldham, Dispute Resolution Executive, in particular. The scheme … The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. Amazing service ! At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. Having very recently had my dispute as a tenant arbitrated by the TDS scheme I would like to thank the staff and Cathy Edgar in particular for making the application easy to understand and submit and for keeping us informed throughout the process. Firstly, we knew our deposit was safe with them and then, when we had a dispute with the landlord, they handled it effectively. Cathy Edgar was my contact and dealt with everything very efficiently. Tenancy Deposit Scheme (Scotland) 2011 In March 2011 the Scottish Parliament passed regulations to introduce tenancy deposit protection in Scotland. Many thanks, 100% Recommend TDS ! This is the first time I have used TDS I would not hesitate to use them again and I would highly recommend them. This is my first time I have ever reviewed anywhere. Zero Deposit is the only deposit replacement scheme that works with 79% of the top UK estate agentsᐩ, who have chosen a deposit replacement option, and is FCA regulated. The ineptitude and standard of service of the TDS is below any standard required to function within the rental sector. Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. Brilliant service especially in the terrible circumstances we are all in. Thanks again. My one star reflects the fact that it took TDS 3 months to come to a decision. All rights reserved. I can only say my experience dealing with the TDS was an excellent one. How can we help you? Thank you so very much Cathy you are a star ⭐️. Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. Protected deposit ‘scam’ It has come to PropertyHawks attention that some websites have emerged that suggest that they will also be able to take tenant deposits from landlords in a way that complies with government legislation. It is neither fair to the tenant or the landlord and totally unacceptable. Recently, one of my tenants has left leaving significant damage to the property. 1 Tenancy Deposit Scheme reviews. Thank you so much! My landlord submit literally nothing. Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. Using the dispute resolution facility was straight forward and efficient. Very professional! Straightforward to use. We had a great experience with the TDS, everything was clear and done within the outlined timescales. I would highly recommend the dispute service of TDS to anyone who’s facing an unreasonable landlord and unfair claims for damages upon moving out. Their decisions are simply flawed and erroneously made. TDS is just one big SCAM and seriously needs looking into and closed down. TDS is not fit for purpose, get rid of it. The aim of the review was to look at whether the introduction of the Tenancy Deposit Scheme (TDS) had resolved the issues it was intended to and assess if the current regulations are fair and fit for purpose. The dispute process was clear and straightforward and we got a decision quickly. Tenancy Deposit Scheme (TDS) is a Government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect. Development to operate a tenancy deposit scheme in Northern Ireland. Share. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. Cathy Edgar was very helpful throughout the process. TDS get it wrong, County Court gets it right. The outcome, whilst there were minor issues in the report that I could have disagreed with was fair and reasonable and the report of the Adjudicator set out the reasons for his determination very clearly. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? Appreciate the team at TDS for guiding me through the deposit protection after a landlord refused to negotiate on bad terms. Custodial schemes protect the whole of the deposit during the period of the tenancy. Kira Yorke-Williams was especially helpful. TDS Resolution is a mediation service helping landlords and tenants resolve rent arrears Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. Up until very recently I never had to deal with any disputes between tenants and landlords. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. I emailed K and the team at TDS and thanks to her and her colleagues everything has been resolved. They simply do not look at the evidence properly and show an incredible amount of bias towards tenants. Welcome We protect your tenancy deposits, with the reassurance that disputes arising at the end of the tenancy will be resolved quickly, fairly and for free. Chapter 4 reviews the tenancy deposit protection legislation in the rest of the UK. You have had my County Court judgement papers sent to your service by me since 24 November 2020, at my recent call to the service you could not even find my legal document I sent to the TDS by email at your request nearly 2 months ago. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. GB. I included pictorial evidence in my bundle. I had spent £1000 for that and adjusted with the rent. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. Tenancy Deposit Scheme If you don’t rent your home on an assured shorthold tenancy, your landlord can accept valuable items (for example a car or watch) as a deposit instead of money. Useful. As a chartered accountant I have dealt with clients' rental properties for over 50 years. They were fair, justified and the system was clear to work. A free inside look at company reviews and salaries posted anonymously by employees. Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. The deposit for my tenant was in an insured scheme with a letting agent with the TDS but I wanted to transfer it to my name in the custodial scheme. Had a horrendous landlord who wanted to make all kinds of deductions. If you're unsure which is better for your needs, find out more about our schemes. Kira at TDS was brilliant help during the dispute about my deposit. The set up was straight forward, this … Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. Adjudication was fair and just and will be taking out a scheme as both a landlord through TDS shortly having witnessed a professional, responsive and thorough handling of my headaches. There is evidence that early education and support provided by schemes is … All rights reserved. Very professional and helpful organisation. Very biased and not fair. Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. What ever happens they would be on the landlords’ side. Because I only took £100 as a deposit I could only claim for that amount. Tenants should be told how much … Came back with a clear final decision in a quicker than expected timeframe, Only the latest review will count in the company's TrustScore. He wanted to replace old items with new and claimed accordingly. TDS breaks the law! With both Custodial and Insured options, we have your deposits covered. Jagota is the founder of deposit replacement insurance scheme Dlighted. So, a judge in a court of law, ruled that my tenants did breach the rental contract by redecorating my property without my permission to an appalling substandard of workmanship, and the TDS thought the best thing to do was award the deposit back to my tenants. They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. Not everyone can afford to wait for their money to be return. Particular thanks to Waafa. There are lots of obvious evidence where we show like the damage the agent/landlord claimed at check out report is shown in check-in the report but TDS still awarded it to the Landlord. The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. TDS IS NEITHER TRANSPARENT NOR ACCOUNTABLE. These Regulations will change the way in which you deal with deposits. The service has been excellent the whole way through. Not only did they deal with our case but also dealt with a couple of other matters completely unconnected and again they showed how good and efficient they are. Extremely helpful and polite people but most importantly efficient. About TDS: Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that … TDS did not go through our case properly. I found TDS very professional and kept me informed at all times. Since the tenancy deposit scheme was set up the Deposit Protection Scheme has protected over 645,000 deposits have been protected with them worth over £480 million. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. He/she quickly looked at the inventory and the exit form. Uzochi Ejimofor was particularly kind and helpful. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. 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